Effective January 1, 2023, the Division will no longer consider adjustments for Plain Copy orders.  In addition, the Division will no longer consider partial SR adjustments.  Adjustments will be for full SR credit only.

Due to the high volume of adjustments sent in to our office the following procedures must be followed:

  • Must send invoice with SR number by mail to the Division to the attention of “adjustments” for consideration by the Division, or by email to the Technical Support Manager.
  • Must include a reason as to why the adjustment is needed
  • Must be signed by the agents senior leadership
  • Must be received within 2 weeks from the date of invoice (10 business days)

Many of these errors are preventable and we ask that you talk to your staff about being more careful and to key in the correct information when requesting documents from DCIS.

Adjustment requests for certified copies that were requested at the time of filing will be denied if no cover memo was included with the document to verify if it was requested.

When issuing certificates or copies we ask that whenever possible you limit the number of entities to five different file numbers per service request number.

If there are multiple entities on a single Service Request, and only certain Certificates were ordered in error, you must request the needed Certificates on a new Service Request and return the old request to the Division for credit.